Frequently Asked Questions:
What is Ripe Revival Market?
Ripe Revival Market is a membership service that aims to support the local community by purchasing food and household products from NC based companies, and consolidating them into weekly packages that are delivered directly to the homes of its members. For every package that delivers, we will donate back foods to those in need.
Why should I use Ripe Revival Market?
Ripe Revival Market is a convenient and efficient way to have food delivered to your home each week. In addition, your membership will support local businesses and those in need! We will always offer great service and value, and will be delivering your box directly to you so that you can save time and a trip to the store! Why shouldn't you use Ripe Revival Market?!
When do you deliver, and is there a delivery fee?
Deliveries currently occur Thursday and Saturday, but could be subject to change based on demand and location. You can find our delivery schedule HERE. In addition, if you add a product to your cart and attempt to checkout, you will be able to enter your zip code to see if we deliver to your location. Please contact customer service at email@example.com if you have any other questions or concerns pertaining to your delivery! For memberships, there is a small delivery fee of $4.99 for the produce box. Shipping is free on the grocery box!
Where do you deliver?
We currently deliver in communities thorughout Eastern NC, with our territory expanding each week. You can find our delivery schedule HERE. We are delivering to the Triangle area and east all the way to New Bern and Jacksonville!
In addition, if you add a product to your cart and attempt to checkout, you will be able to enter your zip code to see if we deliver to your location. Please contact firstname.lastname@example.org if you would like to inquire about your area!
How does it work?
The process is simple - just pick which box you would like to receive and place your order online. We will then process your membership and begin delivering your box during that weeks delivery cycle. The weekly cut off is Monday at 11:59pm to receive a box for that week. Every Sunday, your membership will renew for the following week until you cancel. You will not be charged 2 times in the same week if you miss the order cut off. Please see more HERE or email email@example.com if you have any questions or concerns!
Is this a contract?
There is no contract term, and you can cancel at any time. If your order for that week has already renewed however, your cancellation will take effect on the following weeks renewal, as processed orders cannot be cancelled or refunded. In certain cases, we may be able to make an exception, but there will be a $10 processing fee to cover expenses associated or already incurred when the original order was placed. You have easy access in your account through our customer portal, where you can skip a week, swap your box, or cancel your subscription.
How does pricing and billing work?
Our membership boxes are priced at or near what you would pay at the grocery store for the same items, and are even delivered to your door! You will be billed for your first order at the time of purchase, which will cover that weeks shipment. Each Sunday after, your membership will renew for that week, and your card on file will be charged at that time. If you have any questions or would like to make modifications to your plan, you can do so through our simple and convenient customer portal. Our customer service team is also able to assist at any time through firstname.lastname@example.org!
What is your policy on allergies?
Currently we do not have guaranteed allergen free boxes. While many of our products offered will be top 8 allergen free, we do not have the ability to ensure that the products or packaging have not come in contact with potential allergens. If you suffer allergies or have any questions or concerns, please email email@example.com.
What will I get in my box?
What you get in your box will depend on the membership that you subscribe too. Produce Box members will receive a weekly delivery of fresh fruits and vegetables - with on average 5-7 vegetable and 3-5 fruits! Grocery Box members will receive the same box, along with additional products including but not limited to snacks, beverages, meat, dairy, bread, and household items made by local NC companies. Every week will be a surprise, but we assure you that you will always get great products with exceptional quality and value - and worth more than what you would pay at the grocery store! See more HERE.
Where do you source your products?
We source our supplies from local North Carolina businesses who work hard to produce their products with the best ingredients and services possible. We support local and regional family farms to ensure that we can provide fresh fruits and vegetables all season long. We support food production businesses who operate trustworthy and purpose driven organizations.
How do I place my order?
Simple! Go to the link HERE , pick the membership you desire and sign up in just a few moments. We will take care of the rest!
How long will it be before I get my box?
Boxes will ship each Wednesday, Thursday, Friday, and Saturday at the current schedule. All orders placed before the weekly cutoff of Monday at 11;59 pm will receive that weeks box unless inventory was sold out prior to the cutoff. Orders placed after the weekly cutoff will receive the next weeks shipment. If inventory does exist, we will do our best to ship your box that week. If you place an order after the weekly cutoff, you will not be recharged until you have received your first box.
How can I track Shipping?
We personally deliver all of our boxes to your door, so there is not physical tracking number or notification. Delivery schedules are based on the city that you live in, and can be found HERE.
Can I decide what comes in my box?
We do not currently have an option that enables customers to select items that go in their box. We know that consumers may have preferences, but we do assure you that you will get a great mix of products that are certain to keep the entire family happy and healthy! Stay tuned as we do plan to offer new options and add on's in the future!
Can I skip a weeks delivery?
YES! If you need to skip a week for any reason, you can quickly and easily change your delivery schedule under the customer portal. Simply login to you account, click manage subscription, then click delivery schedule, and select the week you intend to skip.
How do I cancel a subscription?
If you would like to cancel your subscription for any reason, you can quickly and easily do so under the customer portal. Simply login to you account, click manage subscription, then click cancel subscription. Keep in mind that you can skip weeks at any time without cancelling. You can however re-activate your subscription under the customer portal at any time!
Do you re-use the packaging?
Unfortunately due to COVID19, we are currently unable to re-use the insulated packaging that your products come in for food safety reasons. We do hope to be able to do so in the future. Your packaging is however recyclable and biodegradable - and can be used for many innovative solutions! Learn more about this HERE!